We Respect Your Privacy

At The Entertainment Lab the security of personal information that we collect is of utmost importance to us.

You can find information about how we handle and manage your personal information in this Privacy Policy. Our aim is to provide this information to you in an open and transparent manner, so that you can make informed decisions about your dealings with us. However, if you have any questions about this Privacy Policy or how we manage your personal information, please contact our Privacy Officer.

This Privacy Policy also provides information about how you can seek access to and correction of the personal information that we hold about you. We may update or revise this Privacy Policy form time to time. You can find the most current version on our website or ask our Privacy Officer for a copy.

What kinds of personal information does The Entertainment Lab collect and hold?
The kind of personal information that we collect will vary depending upon our interaction with you but may include:

• your name, address and other contact details (like your telephone number);

• your email address;

• your date of birth;

• your gender;

• transaction details relating to any purchase(s) that you have made or that have been made on your behalf;

• credit card details, if you make a purchase with us;

• any preferences that you select; and

• any other personal information which may be required in order to facilitate your dealings with us.

How does The Entertainment Lab collect personal information?
General, we collect personal information when you:

• make a purchase through us, for example, over the phone, via a booking form or email/fax;

• participate in a The Entertainment Lab survey, competition, promotion or other marketing campaign;

• indicate that you wish to receive news, offers or other marketing material from The Entertainment Lab;

• register to receive event specific updates from The Entertainment Lab;

• make an inquiry or a complaint;

• provide your business card to us at an event or function;

• have other dealings with us, for example, via social media or in person, over the phone or when you write to us.
  Sometimes we collect personal information about you from other sources, for example:

• ticketing agents who we engage to act as our ticketing agent for The Entertainment Lab events;

• people making a purchase on your behalf;

• our business clients and partners;

• third party suppliers and contractors who assist us to operate our business.
  Also, from time to time The Entertainment Lab collects personal information about individuals who are not customers. This is usually where we collect the name and business contact details of a person who is the contact in a government agency or company with whom we deal. The Entertainment Lab’s policy is to only use personal information collected from non-customers for the main business purpose for which it was collected.

How does The Entertainment Lab hold personal information?
The Entertainment Lab may hold your personal information in electronic or hard copy format or a combination of both. This personal information may be combined or linked with other information held about you, including information that we receive from third parties. We have taken a number of physical, electronic and procedural steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.The Entertainment Lab’s employees are required, as a condition of their employment, to treat personal information held by The Entertainment Lab as confidential, and to maintain the confidentiality of that personal information. They are also required to use a login and password when accessing The Entertainment Lab’s systems and to undertake training about how to manage personal information.

What are the purposes for which The Entertainment Lab may collect, hold, use and disclose personal information?
Generally, The Entertainment Lab only uses personal information for the primary purpose for which we have collected it, or for another closely related secondary purpose. Our potential uses of personal information which The Entertainment Lab collects (and for which you consent to us using your personal information for) may include:

• to process and fulfill your purchase with us;

• to contact you if there is an event cancellation or change in event details, or for the replacement of lost tickets;

• to assist in identifying ways in which we can provide you with a better service, or enhance your experience of our website and mobile site or other services;

• so that we can promote our products and services to you and the products and services of third parties that we deal with;

• to allow our related companies from The Entertainment Lab Pty Limited to promote their products and services to you and those of their partners;

• detecting and preventing fraud and unauthorized ticket on-selling;

• for business research and the development of new products and services;

• to facilitate the competitions, special offers and promotions that we or our partners run;

• displaying content and advertising that are customized to your interests, preferences and experiences;

• verifying your identity;

• so that we can respond to inquiries and complaint handling; and

• to comply with our legal and regulatory obligations and enforce our legal rights.
  From time to time, there may be other purposes for which we collect, hold, use and disclose your personal information. We will tell you about these at the point of collection.

Direct Marketing and Research
As set out above, The Entertainment Lab may use personal information about you for marketing and research purposes.  You can tell our Privacy Officer at any time if you no longer wish to receive marketing material from The Entertainment Lab. In addition, the marketing communications that we send to you may also contain information on how to unsubscribe from those communications.

You can also tell us at any time if you do not want us to disclose your details to other organisations such as our related companies or third parties for marketing purposes. To do this, you just need to contact our Privacy Officer. Sometimes The Entertainment Lab extracts information from our collected records to produce aggregated data. This aggregated data does not identify individuals. The Entertainment Lab uses the aggregated data for research purposes and may share the data with third parties.

Who might The Entertainment lab disclose my personal information to?
The Entertainment Lab may disclose your personal information:

• to third party contractors and service providers who help us operate our business or provide a service to you. The Entertainment Lab may disclose your personal information to third party contractors and service providers who, for example, help us operate our computer systems, send out our mail/email and clean collected data;

• disclosure of your personal information to event organisers, venue operators and promoters if they require this information to fulfill or administer your booking;

• to authorised ticket onsellers who (unless they obtain a separate consent from you) use it for operational purposes only, for example, to provide you with additional information about the event or venue that you are attending;

• to other The Entertainment Lab Pty Limited companies and their contractors (such as data management providers) or companies or in which The Entertainment Lab may have an interest. The Entertainment Lab may disclose your personal information to these entities for the purposes of, for example, ensuring that information collected is accurate, complete and up-to-date, producing anonymised and aggregated information for the benefit of other The Entertainment Lab companies, and enabling us and other The Entertainment Lab companies to better understand and meet your needs and interests.
  Otherwise, The Entertainment Lab will only disclose your personal information:

• where we are required to do so by law;

• if the disclosure is permitted under the Privacy Act 1988; or

• if you have consented to the disclosure.

Does The Entertainment Lab disclose personal information to overseas recipients?
Some of the recipients to whom we disclose personal information may be located overseas, most likely in the United States of America, Japan and New Zealand.

What happen if The Entertainment Lab does not collect my personal information?
Where it is lawful and practicable to do so, we will give you the option of not providing personal information, or of using a pseudonym, when you deal with The Entertainment Lab. However, if we do not collect personal information about you at the point of sale or when you interact with us, this could impact the level of service we can provide to you. For example, we will not be able to contact you in the case of an event cancellation or venue change or we may not be able to properly respond to your inquiry or investigate your complaint or fully process your transaction.

Cookies, Tracking and Advertising
The Entertainment Lab website uses cookies. Most web browsers are set by default to accept cookies. However, if you do not wish to receive cookies you may set your browser to either prompt or refuse cookies. We use cookies for tracking the statistics of our website. This allows us to better understand our users and improve the layout and functionality of website. This tracking is conducted in such a way to ensure the anonymity of visitors.
The Entertainment Lab has relationships with other companies that we allow to place advertisements on our web pages. If you visit the The Entertainment Lab website, advertisement server companies may collect information such as your IP address and clickstream information.
Sometimes the The Entertainment Lab website contains links to third party websites, for your convenience and information. When you access a non-The Entertainment Lab website, please understand that The Entertainment Lab is not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit.

Access and Correction
Under the Australian Privacy Principles, you have a right to request access to the personal information that The Entertainment Lab holds about you and seek its correction.  So that your request reaches the right person, please send it our Privacy Officer. Please include your contact details such as email address and telephone number and enclose a copy of a form of identification such as a current driver’s licence or passport. We will not charge you for making such a request but will let you know if there is a cost for supplying you with access to or correcting the personal information. We aim to respond to requests for access or correction within 30 days. There are certain situations under the Australian Privacy Principles where we may refuse to provide you with access to or correct your personal information, but we will always let you know in writing if this is the case.

Complaint and how to contact our Privacy Officer
Our Privacy Officer can be contacted by:

• e-mail at privacy@theentertainmentlab.com.

• Letter to GPO Box A184 Enfield South NSW 2133

If you feel that The Entertainment Lab is not complying with this Privacy Policy or the Australian Privacy Principles contained in the Privacy Act 1988, please put your concerns in writing and send them to our Privacy Officer by one of the methods set out above.
We will always endeavour to investigate your complaint and respond to you as soon as practicable after receipt, generally within 30 days. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner.

*The Entertainment Lab means The Entertainment Lab Pty Ltd, trading as The Lockett Trust (ABN: 26 672 310 035)